Civil society’s key role in bridging the digital divide
In an increasingly digital world, the gap between those included in the transformation and those left behind becomes even more prominent. In the Nordic-Baltic Region, many civil society organisations are leading the charge to close this divide. Our new Storymap, Bytes and Rights covers the challenges and achievements in bringing digital inclusion to at-risk groups. In recent years, civil society actors have received more responsibility for the work on digital inclusion – both from a political side and from increasing demands from their user groups. Despite this, we know little about what characterises their work, and what strategies and methods work well. We wanted to change this. Through desk research, a survey and interviews, we have mapped the support civil society actors offer socially at-risk groups across the Nordics and Baltics, as part of our research project Digital Inclusion in Action, in which we promote collaboration, dialogue, and knowledge sharing between practitioners and policymakers. Key findings from Bytes and Rights The research resulted in one of our most comprehensive Storymaps ever, where we give the word back to the civil society actors. “Bytes and Rights: Civil society’s role in digital inclusion” features insights from 17 NGOs and their approaches to include their target groups, such as older adults, people with disabilities, immigrants, socially vulnerable, rural communities, and youth. Our survey targeted 314 civil society actors across the Nordic and Baltic Region, and received 74 responses. 93% of them reported their target groups being at risk of exclusion, and 83% offered assistance to combat this. The civil society actors’ key approaches to aiding the target groups were: Despite their efforts, organisations face financial, societal, and political hurdles, putting spanners in the works: Financial challenges: Insufficient funding, short-term planning, and limited personnel and time.Societal challenges: Negative stereotypes (“it’s their own fault”), decreasing…
2024 January 