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Case study: Digital inclusion in practice

The digital transformation in public services has changed how citizens use essential services. In many Nordic and Baltic countries, there is a lack of understanding of the effectiveness of digital inclusion initiatives. This case study collects learnings from Denmark’s public transport system, which has worked ambitiously with inclusion. It highlights best practices in digital inclusion, that can benefit similar initiatives across the Nordic-Baltic region. Rejsekort & Rejseplan A/S (RK), Denmark’s national e-ticketing system for public transport, launched a new app-based solution as part of its broader digitalisation strategy. In this case study, we examine RK’s journey in balancing digital innovation with the imperative of digital inclusion. The results showed that achieving digital inclusion requires a nuanced strategy, and in this case, including a physical alternative solution addressing the needs of vulnerable user groups, including older adults and people with disabilities. Lessons included building on existing knowledge on digital inclusion, maintaining continuous user involvement, conducting pilot testing, and ensuring inclusion across the entire user journey. Additionally, RK’s experience demonstrates the importance of internal organisational readiness and the need to balance technological innovation with user needs. Lastly, without sustained leadership focus, these initiatives risk losing internal traction. This case study offers valuable lessons for other Nordic and Baltic organisations, especially as they navigate similar digitalisation and transformation projects.

Reaping the Benefits of Nordic Collaboration in Regional Development

This final report captures four years of accumulated work by the Nordic Thematic Group for Green, Innovative, and Resilient Regions (2021–2024). Research topics include green innovation systems, remote work post-pandemic, competence mobility, socially sustainable tourism, and collaborative leadership. A wide range of outputs, from policy briefs to case studies and webinars, have been delivered during the course of the programme period. The collaborative approach has enhanced knowledge-sharing and policy-making, supporting the Nordic Council of Ministers’ vision to make the Nordic Region the most sustainable and integrated in the world by 2030. BackgroundThe thematic group operates under the Nordic Co-operation Programme for Regional Development and Planning (2021–2024), with the following objectives: Participants included Nordregio researchers and national, regional, and cross-border representatives, who developed insights aligned with Nordic regional goals on competitiveness, labour markets, and freedom of movement. Research conclusions: ImpactThe group facilitated over 100 knowledge-sharing activities, including at the Nordregio Forum, webinars, and a roadshow of local and national level presentations. Outputs such as reports and case studies enhanced policy discussions, supported regional strategies, and advanced Nordic added value through shared learning and best practices. The work not only advances the Nordic vision but also strengthens networks and capacity for regional development, showcasing the strategic importance of collaboration across sectors and countries.

Collaborative Regional Leadership

As regional challenges grow increasingly complex, successful collaboration becomes more vital. This report investigates the drivers, obstacles, and enablers of collaborative leadership, essential for addressing regional socio-economic challenges and fostering sustainable development in the Nordic region. This results of this report are grounded in the cooperative work of Nordic Thematic Group for Green, Innovative and Resilient Regions 2021-2024. Our research expands the concept of collaborative regional leadership, narrowing the focus on how regional institutions and stakeholders practically work together both currently and, in the future, to develop more effective policies, implement strategies, and drive forward ambitious projects. The study identifies factors that either enable or hinder collaboration and proposes a new model for fostering long-term, sustainable partnerships. Using data from a Nordic-wide survey and four in-depth case studies, the report zooms in on:   The research reveals that what often triggers collaboration – crisis, shared regional challenges, and policy shifts – there are critical common factors that frequently curb progress – limited resources, weak leadership, and fragmented policy frameworks. Successful collaborations rely on strong networks, clear leadership, and a culture of cooperation. Our findings emphasize the value of engaging diverse stakeholders and fostering trust to achieve sustainable outcomes. This report’s recommendations include creating long-term platforms for regional collaboration and investing in leadership development to strengthen multi-stakeholder initiatives. By synthesizing the experiences of Nordic regions, this report provides a practical framework for building resilient, collaborative ecosystems that support both regional development and the broader Nordic Vision 2030.